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Return & Cancellation Policies

Disclaimer: The User/Customer by creating an Account on the Website of Pawrulz ("Website") agree to be bound by the terms and conditions for sale of products offered on the Website, including but not limited to the Cancellation Policy, Refund Policy, Return Policy and any changes that maybe updated on the Website from time to time. Your visiting the Website will be deemed to be Your acceptance of all the policies/updates or any other information of whatsoever nature posted on the Website.

1. Cancellation of Order before Dispatch by the Customer/User

A) An Order placed by User /You (Customer) can be cancelled by You after You have placed an Order with any of the Seller on the website in the following manner, i.e. via sending email to contact@pawrulz.com. Please Note that order can only be cancelled before your package is "Handed over to the courier" company.

Further, Cancellation by You will be subject to following conditions:

  • Any cancellation by You shall only be affected before Your package has been "handed over to courier" company.
  • All eligible refunds against Cancellation of Orders by User before delivery of product to User will be subject to deduction of [3%] of the product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order, before the order has been dispatched

Cancellation of Order by Pawrulz ("Company")

The Company hereby informs User that User's receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to accept or decline User's order for any reason. The Company further reserves the right any time after receipt of User's order, after prior notice to User, to supply less than the quantity User ordered of any item. User's order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company's servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.

B) The Company shall have the right to refuse or cancel any orders placed for products in the following instances (the list below being an inclusive and not an exhaustive list):

  • products being listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors.
  • The Company is not able to deliver these goods due to Force Majeure events such acts of God, epidemics, lightning strikes, earthquakes, floods, storms, explosions, fires and any natural disaster; decrees or restraints by governmental authorities, acts of war, acts of public enemies, terrorism, riots, civil commotion, malicious damage, sabotage and revolution; and strikes, etc.

C) The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User's credit/ debit/ cash card charged. If User's credit/ debit/ cash card has already been charged for the purchase and User's order is cancelled, the Company shall immediately issue a credit to User's credit/ debit/ cash card account for the amount of the charge.

2. Cancellation of Order by the Seller

A Seller cannot cancel order of any products received in its Account on the Website except in the following circumstances:

  • The Seller does not have the stock of products required to meet the order placed by the Customer;
  • The Seller discontinued the production/manufacture of the products due to some statutory requirement or change in government policy or to meet the requirement of law of the land or for any reason whatsoever. However, in such circumstance, the Seller shall be required to duly inform the Company of occurrence of any such aforesaid event through a written notice within 2 days of such stoppage of production/manufacture of products ("Notice").
  • The Seller shall update its Account with the information of such products being out of stock, due to stoppage of production or manufacture as soon as possible, not being later than 2 days of Notice to the Seller.
  • The Seller shall immediately issue a credit to User's credit/ debit/ cash card account for the amount of the charge, in case the User's credit/ debit/ cash card has already been charged for the purchase of the products.
  • The Seller shall indemnify the Company for any loss suffered directly or indirectly suffered by the Company due to such cancellation of order by the Seller.

3. Return Policy

A.) All products purchased from the Website can be returned to the Seller within10 (ten) days only in the following circumstances:

  • if the product supplied by the Company is damaged, Not applicable for edible items or consumable open items.
  • the product received is different from the product that was ordered.

B.) Further, Returns by You will be subject to the following conditions:

  • The User shall ensure that he/she does not accept the delivery of any product whose original packaging is damaged or tampered in any manner.
  • In the event if User, on removing the packaging of the product, finds the product is damaged and/or defective and/or is different from the Product that was ordered (Not applicable for edible items or consumable open items.), User shall immediately intimate the [Customer Care Centre]1 about such damage and/or defect and/ or difference and the Seller shall arrange for the replacement of the product or refund of price of the product along with shipping charges, if any, collected by the Seller in the unlikely event of the Seller being unable to replace the damaged and/or defective product. For any Refund or Exchange / Replacement of product the relevant provisions of Refund and Exchange shall apply as given here in.
  • In case of Cancellation (Return / Replacement) of order after delivery of the product to User, the Seller will arrange pick up of the product to be returned. User will assist and cooperate fully to return the product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Seller’s/Company’s Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Seller in this regard.

4. Refund Policy:

A. Refunds shall only be provided in following situations:

  • In case the Seller cannot provide replacement.
  • In-line with Buyer Protection, when a dispute has been ruled in your favour.
  • Not applicable for edible items or consumable open items.

B. Seller allows Refunds on select categories under certain conditions.

  • Not applicable for edible items or consumable open items.
  • Not applicable if Original packaging has been removed i.e. including categories of products mentioned under Grooming, Toys , Health/Vitality, Utility & wearable on the website.

C. You might have made payment for Your purchases on the Website either through Online Payment (at the time of ordering the products) ("Online Payment") or by way of Cash on Delivery ("COD"). In both these situations, any Refund due to You will be in any of the following methods:

  • Online Payment: All eligible refunds against returns will be subject to deduction of [3%] of the product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to You. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of product.
  • COD: All eligible refunds against COD returns will be subject to deduction of [3%] of the product Price already paid (i.e. Transaction value for COD payment collection). Also, all eligible refunds for COD transactions will be processed via account transfer in User’s name. Accountability to provide all necessary bank details required for the transaction lies with the user.
  • The User will be bound by the Return policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the order.

5. No Warranty for Freebies

Free gifts given with any of the product purchased from the Website will not be exchanged and/or covered under any kind of warranty.
It is expressly provided that if any products are not available with the Company for an exchange, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein.

6. Defects in Products:

In case of any defect arising after delivery of the product or after usage of the product as the case may be, such defects will be serviced by the respective Seller brand in accordance with respective Seller's warranty terms. Please see the respective Seller Policy on provision of Defects.

What People Say About Us ..

Prayank Sharma Prayank Sharma

In these testing times, and it's not easy to source all the stock for the furry munchkin. The few available shops around were selling but the options were limited and often pass expiry date. that's where Pawrulz came in support, easy picking and the ever present chat people helped in handpicking the goodies.

Rahul Bhatt Rahul Bhatt

Heya this is Rahul ... So here I have ordered some of the food products from pawrulz and I must say they are best at their job, they just not provide the best food for your dog but also provide the best guidance according to the breed.

Neeti Chaudhary Neeti Chaudhary

Quick response.. Got a COMPLIMENTARY paw butter with my order for dog food. Got the delivery within 48 hours even in the time of lockdown. I really struggled to find pet food elsewhere either it was out of stock or they did not respond. Highly recommended.

Ruksheen Madon Ruksheen Madon

@pawrulz is amazing! Their customer care, packing , pricing the amount of companies products they stock is AMAZING! From their packing to delivery everything is just pawfect !

Vinu Aravind Vinu Aravind

Gave good suggestion for shampoo and received before time of delivery.... serious liked the service and very interactive... thanks alot pawrulz.

Shekhar Singh Shekhar Singh

Products are good and maintained credibility, but to my surprise, I got a call from them asking and discussing about my dog. that was new. they don't only sale, they really care.

Prakhar Sharma Prakhar Sharma

These guys are doing a great job. Where all the other stores have hiked their prices they provided me at a very genuine rate and an extra kg as a token of love for two small four legged friends :)

Himani Himani

The best online ordering site for your pets..especially during lockdown. They have Zuzu's all favorite treats and food. Even the customer service was great. I will definitely recommend this to my friends and family