Return, Exchange & Cancellation Policy

1. Return Policy

A. Food, Treats and Customized items are non returnable and non refundable

A.) All products purchased from the Website can be returned to the Seller within 7 (seven) days only in the following circumstances:

B.) Further, Returns by You will be subject to the following conditions:

2. Refund Policy:

A. Refunds shall only be provided in following situations:

B. Seller allows Refunds on select categories under certain conditions.

C. You might have made payment for Your purchases on the Website either through Online Payment (at the time of ordering the products) (“Online Payment”) or by way of Cash on Delivery (“COD”). In both these situations, any Refund due to You will be in any of the following methods:

5. No Warranty for Freebies

Free gifts given with any of the product purchased from the Website will not be exchanged and/or covered under any kind of warranty.
It is expressly provided that if any products are not available with the Company for an exchange, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein.

6. Defects in Products:

In case of any defect arising after delivery of the product or after usage of the product as the case may be, such defects will be serviced by the respective Seller brand in accordance with respective Seller’s warranty terms. Please see the respective Brand Policy on provision of Defects on respective Brands website or packaging.


a).Cancellations by Pawrulz

Pawrulz has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

b).Cancellations by You

In case of requests for order cancellations, Pawrulz reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.

We will not be able to cancel orders that have already been processed.

Pawrulz has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Pawrulz and accept Pawrulz decision regarding the cancellation.

By Clicking on T&C on the website , the customer agrees to all the Policies set by the company i.e. mentioned on the website.

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